We do offer refunds, however, we always test and clean all of our inventory to the best of our abilities without exception. If for any reason an item purchased is found to be defective, it will be subject to a re-test and it may be exchanged for an identical item if we are notified of the defect within 14 days of you receiving the product. If an identical item is not available or fails the test, then the refund will be issued.
Please keep in mind - that with retro games/ consoles are 20, 30, or 40+ years old...Therefor many of our items require a little extra "love" or "convincing" to get to work correctly, within reason of course.
Sometimes multiple styles/colors/labels exist for certain items. Therefore, stock photos are often used on our website to eliminate multiple listings for the same item. If you desire a particular version, color, label, condition, etc., or would like to see a pic of the exact item you'll receive, please email us BEFORE purchasing at 9livesvideogames.com.
We would love to help! Just communicate with us openly please!
Unless otherwise noted, all items we sell will be in GOOD, USED, and WORKING condition, but are NOT going to be "mint", "perfect", or "new/sealed" unless specifically stated.
Return Procedure-
In the event that you receive a defective item from us, please email us within 14 days at 9livesvideogames@gmail.com . We can often walk you through a few cleaning/testing maneuvers by phone or email which may be all that is needed.
